Payment Policy
Last Updated: July 22, 2026
Thank you for shopping with Sorall. This Payment Policy explains how payments are processed when you place an order through our website. Please read this policy before completing your purchase.
By placing an order with Sorall, you agree to the terms outlined in this Payment Policy.
Accepted Payment Methods
We accept secure online payments through the payment methods available during checkout.
The payment options displayed at checkout may include:
- Visa
- Mastercard
- American Express
- Other supported payment methods made available at checkout
The payment methods available to you may vary depending on your location or device.
Payment Currency
All prices displayed on our website are listed in British Pounds Sterling (GBP £).
Your payment will be processed in GBP (£). If your card or bank account uses another currency, your financial institution may apply currency conversion charges or exchange rates. These charges are determined by your payment provider and are not controlled by Sorall.
Payment Authorization
When you place an order, your payment must be successfully authorized before your order can be processed.
If your payment cannot be authorized or is declined, your order will not be confirmed until a successful payment has been received.
Order Confirmation
Once your payment has been successfully completed, you will receive an order confirmation email containing your order details.
Receiving an order confirmation indicates that we have received your order request. It does not guarantee that the order has already been shipped.
Payment Security
We are committed to providing a secure checkout experience.
Payment information is processed through secure payment providers. Sorall does not store your full payment card details on our website.
Pricing Accuracy
We make every effort to ensure that product prices displayed on our website are accurate.
If a pricing error is identified before your order is processed, we reserve the right to cancel the order and notify you of the error. If payment has already been collected for a cancelled order, a full refund will be issued to your original payment method.
Failed or Declined Payments
A payment may fail or be declined for various reasons, including but not limited to:
- Incorrect payment information
- Insufficient funds
- Bank authorization failure
- Payment provider security checks
- Technical issues during payment processing
If your payment is declined, please verify your payment details or contact your bank or payment provider for assistance before attempting the transaction again.
Refund Payments
Approved refunds will be issued to the original payment method used when placing the order.
Refunds are processed in accordance with our Returns & Refund Policy. The time required for the refunded amount to appear in your account may vary depending on your payment provider or financial institution.
Need Assistance?
If you experience any issues with your payment or have questions about a transaction, please contact our customer support team. We will be happy to assist you.
Support Email: support@sorall.store
Contact Information
Business Name: Sorall
Chat Support: 24/7
Business Hours: 09:00 AM – 05:00 PM (GMT+1)
Business Days: Monday to Friday (9:00 AM – 5:00 PM)
Business Email: support@sorall.store
Business Address: 1 Summerhall Pl, Edinburgh EH9 1QE, United Kingdom