Privacy Policy

Last Updated: July 22, 2026

At Sorall, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how it is shared, and the choices available to you when you visit our website or place an order.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you visit our website or place an order, we may collect information such as:

Your name
Billing and shipping address
Email address
Phone number (if provided)
Order details
Payment information processed through our payment providers
Device and browser information
IP address and website usage data

We only collect information that is necessary to operate our website and process your orders.

How We Use Your Information

Your information may be used to:

Process and fulfill your orders
Provide customer support
Communicate order updates and service-related notifications
Improve our website and customer experience
Prevent fraud and maintain website security
Meet legal and regulatory obligations

We do not use your personal information for purposes that are inconsistent with this Privacy Policy.

How We Communicate With You

We may contact you using the email address you provide when placing an order. These communications may include order confirmations, shipping updates, responses to customer support requests, refund notifications, or other important information related to your purchase.

We will only send communications that are necessary to process your order, provide customer support, or comply with our legal obligations.

Payment Information

Payments are processed through secure third-party payment providers.

Sorall does not store your complete payment card details on its servers.

Cookies and Similar Technologies

Our website uses cookies and similar technologies to improve website functionality and enhance your browsing experience.

Cookies may be used to:

Keep products in your shopping cart
Remember your preferences
Improve website performance
Analyze website traffic
Support security and fraud prevention

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect how parts of the website function.

Sharing Your Information

We may share your information only when necessary to operate our business, including with:

Payment service providers
Shipping and delivery partners
Website service providers
Legal or regulatory authorities when required by law

We do not sell your personal information to third parties.

Data Security

We take reasonable administrative, technical, and organizational measures to help protect your personal information against unauthorized access, misuse, or disclosure.

While we work to protect your information, no method of electronic storage or internet transmission can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as it is reasonably necessary to:

Complete your orders
Provide customer support
Meet legal, accounting, and regulatory requirements
Resolve disputes and enforce our policies

When information is no longer required, it will be securely deleted or anonymized where appropriate.

Your Privacy Rights

Depending on applicable law, you may have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of your personal information where permitted by law
Object to or restrict certain processing activities
Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the email address below.

Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of websites operated by third parties. We encourage you to review their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or website functionality.

Any updates will be posted on this page with a revised “Last Updated” date.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us at support@sorall.store.

Contact Information

Business Name: Sorall
Chat Support: 24/7
Business Hours: 09:00 AM – 05:00 PM (GMT+1)
Business Days: Monday to Friday (9:00 AM – 5:00 PM)
Business Email: support@sorall.store
Business Address: 1 Summerhall Pl, Edinburgh EH9 1QE, United Kingdom