Shipping Policy
Last Updated: July 22, 2026
Thank you for shopping with Sorall. This Shipping Policy explains how we process, ship, and deliver orders placed through our store. Please read this policy before placing an order. By completing your purchase, you acknowledge that you have reviewed and accepted this Shipping Policy along with our other store policies.
Shipping Coverage
Sorall currently ships only within the United Kingdom.
At this time, we do not offer international shipping. Orders with delivery addresses outside the United Kingdom cannot be processed.
Please ensure that your shipping address is complete and accurate before placing your order. If we need additional information regarding your delivery address, we will contact you using the email address provided with your order.
Order Processing
After your order is placed, our team begins preparing it for shipment.
Business Days: Monday to Friday
Business Hours: 09:00 AM – 05:00 PM (GMT+1)
Orders are processed only during business days and business hours. Orders placed on weekends or public holidays will begin processing on the next business day.
Order Cut-Off Time
Our daily order cut-off time is:
3:00 PM (GMT+1)
Orders submitted before the cut-off time will enter processing on the same business day whenever possible. Orders placed after the cut-off time will begin processing on the next business day.
Processing Time
Processing Time: 1–2 Business Days
During processing, we verify your order, prepare the products, perform quality checks when required, securely package your items, and arrange shipment with one of our shipping partners.
Processing times may be longer during public holidays or periods of unusually high order volume.
Transit Time
Transit Time: 5–6 Business Days
Once your order has been dispatched, delivery time depends on the shipping carrier and destination.
While most shipments arrive within the estimated transit period, delivery schedules may occasionally vary due to factors outside our control.
Estimated Delivery Time
Estimated Delivery Time: 6–8 Business Days
Most orders are delivered within 6 to 8 business days, including both processing and transit time. Delivery times are estimates and may vary depending on your location, shipping carrier operations, public holidays, weather conditions, or other unforeseen circumstances.
While we make every effort to deliver your order within the estimated timeframe, occasional delays may occur due to factors beyond our control.
Shipping Charges
We offer Standard Shipping on all orders.
Flat Rate Shipping: £20 GBP per order.
Shipping charges are displayed during checkout before payment is completed.
Shipping Carriers
We work with reliable shipping partners to deliver customer orders.
Depending on your delivery address and operational requirements, your order may be shipped using one of our approved carrier partners.
The carrier assigned to your shipment may vary without prior notice.
Order Confirmation & Tracking
After your order has been successfully placed, you will receive an order confirmation email.
Once your order has been dispatched, a shipping confirmation email will be sent. When tracking information is available, it will be included in the shipment confirmation.
Please allow some time for tracking updates to appear after your package has been handed over to the shipping carrier.
Delivery Information
Please ensure that your shipping address is complete and accurate before submitting your order.
Sorall is not responsible for delays or delivery issues caused by incorrect or incomplete shipping information provided during checkout.
If you notice an error in your shipping address, contact us as soon as possible. We will do our best to assist if the order has not yet been shipped.
Late or Delayed Deliveries
We aim to deliver every order within the estimated delivery timeframe. However, delays may occasionally occur due to circumstances outside our reasonable control.
Delivery delays may result from factors including:
- Severe weather conditions
- Shipping carrier operational delays
- Public holidays
- High shipping volumes
- Unexpected transportation disruptions
- Remote or difficult-to-access delivery locations
- Other unforeseen events beyond our control
If your order has not arrived within the expected delivery period, please contact our customer support team. We will review your shipment with the shipping carrier and provide an update based on the latest tracking information. While we will do our best to assist, delivery times may be extended when delays are caused by the shipping carrier or other external circumstances.
Lost Packages
If you believe your package has been lost during transit, please contact our customer support team.
We may ask you to allow additional time for the carrier’s investigation before determining the appropriate resolution.
Damaged Deliveries
If your package arrives damaged, or if you receive an incorrect item, please contact us promptly after delivery.
To help us review your request, please include:
- Your order number
- A description of the issue
- Clear photographs of the product and packaging, if applicable
We will review your request and respond as quickly as possible.
Changes or Cancellations
If you wish to change or cancel your order because you have changed your mind, please contact us within 24 hours of placing your order.
We will make every effort to process your request. However, cancellation or order changes can only be accepted if the order has not yet entered processing or been dispatched.
If your order has already been processed or shipped before your cancellation request is received, we may be unable to cancel or modify it. In that case, you may refer to our Returns & Refund Policy for information about eligible returns.
To request a cancellation or order change, please contact us at support@sorall.store as soon as possible.
Contact Us
If you have any questions about shipping or delivery, please contact us.
Business Name: Sorall
Chat Support: 24/7
Business Hours: 09:00 AM – 05:00 PM (GMT+1)
Business Days: Monday to Friday (9:00 AM – 5:00 PM)
Business Email: support@sorall.store
Business Address: 1 Summerhall Pl, Edinburgh EH9 1QE, United Kingdom