Contact Us
We’re here to help. If you have any questions about your order, our products, shipping, returns, payments, or store policies, our customer support team will be happy to assist you.
You can contact us for:
- Order status and tracking
- Product enquiries
- Shipping information
- Returns and refunds
- Payment-related questions
- General customer support
We aim to respond to all enquiries as promptly as possible during our business hours.
If your enquiry is related to an existing order, please include your order number in your email so we can assist you more efficiently.
Contact Information
Business Name: Sorall
Chat Support: 24/7
Business Hours: 09:00 AM – 05:00 PM (GMT+1)
Business Days: Monday to Friday (9:00 AM – 5:00 PM)
Business Email: support@sorall.store
Business Address: 1 Summerhall Pl, Edinburgh EH9 1QE, United Kingdom
Before Contacting Us
You may find the answer to your question by reviewing our store policies before reaching out:
- Shipping Policy
- Returns & Refund Policy
- Privacy Policy
- Payment Policy
- Terms & Conditions
- Frequently Asked Questions (FAQ)
If you still need assistance, please don’t hesitate to contact us. We look forward to helping you.
Send Us a Message
You can also contact us by completing the contact form below. Please provide your name, email address, and a brief description of your enquiry. If your message is related to an existing order, include your order number so we can assist you more efficiently.
Our customer support team will review your enquiry and respond as soon as possible during our business hours